The case checklist of misbehaved passengers getting away with what they please is getting excessive now. Just a few days in the past, I wrote a couple of misbehaved passenger being given again by IndiGo on board an Istanbul – Delhi flight. Since then, there have been extra incidents that’ve come to mild.

Air India passenger pees on a fellow passenger

The Occasions of India’s Manju V experiences of an incident in November 2022 on Air India flight AI102, which the airline tried to hush up. She experiences that an inebriated passenger uncovered himself and urinated on a feminine passenger. The man passenger, who was in her 70s, was seated in enterprise class on an Air India flight from New York to Delhi.

Per the report, the passenger was flying Air India from New York JFK to Delhi on November 26, 2022, and needed to write to the Tata Group chairman, N Chandrasekaran, when the airline took no motion on her report.

As per the feminine passenger narrative, there was a couple of lapse from Air India’s finish.

• The primary and most distinguished was the dearth of dignity and professionalism afforded to her. As per the passenger, the cabin crew got here round, confirmed that there was urine, and sprayed disinfectant on her bag and footwear. Additional, the passenger was requested to journey within the crew seat, and Air India employees solely coated the seat with sheets, subsequently asking her to return to her seat as soon as it was performed.
• The passenger and different passengers informed her that there was area in First Class; nevertheless, as an alternative of a brand new seat and lots of apology from the airline, she was made to journey in the identical seat. That, for me, is insensitive and an absence of coaching.
• Additional, the airline continued the flight again to India as an alternative of restraining this passenger and diverting the flight to dump him. Not simply that, per the passenger narrative, this co-passenger simply walked off scot-free after the incident.
• The passenger involved needed to discover her means out of the airport in these Air India pyjamas she was given means round as a alternative for her garments.

Air India didn’t act until the passenger wrote to Group Chairman.

Not simply did Air India not transfer their finger on their incident, however they didn’t file any police report even on touchdown. So far as is publicly identified, there was no transfer to place this passenger on the No-fly checklist. In a brand new assertion issued by the airline now, it says,

Air India has taken a really critical view of the incident, the place a passenger behaved in an unacceptable and undignified method on the New York-Delhi flight that induced excessive misery to a fellow passenger. A police criticism has already been lodged and Air India is dedicated to help the regulation enforcement companies in addition to regulatory authorities.

As a primary step, Air India has banned the passenger for 30 days, the utmost it’s permitted to unilaterally achieve this, and reported the matter to the DGCA for additional motion.

We’ve got additionally constituted an inside committee to probe lapses on a part of Air India’s crew and deal with the deficiencies that delayed fast redressal of the state of affairs. We’re additionally in common contact with the aggrieved passenger and her household throughout the investigation and reporting course of.

However, it appears the DGCA has acquired no such report.

Twist within the story: DGCA has not acquired any such report from Air India.
Egg (or worse) on Air India’s face!!
In the meantime, everyone seems to be tightlipped on the identification of the person who urinated within the flight. Air India’s cover-up is laughable!! https://t.co/vWDp72H5o0

— Jagriti Chandra (@jagritichandra) January 4, 2023

Flying a steel tube results in all kinds of psychological conditions for travellers, who generally appear to behave as in the event that they personal the aircraft. However this one is a bit excessive. Not solely did the airline not self-discipline the inebriated passenger, who may have been written up on so many counts, together with the Indian Penal Code’s Part 509 for threatening a lady’s modesty, however they tried to cowl the incident up by simply staying quiet on it and never extending correct help for the time being to the affected passenger.

Per some sources at Air India, the airline didn’t take a look at it as an assault however as a customer support situation.

Replace: One other such case got here to mild after this one was reported.

Bottomline

An Air India passenger on board AI 102, flying from New York JFK to Delhi, peed on a senior citizen flying with the airline in Enterprise Class. The airline, as a response, simply cleaned up her seat, provided her pyjamas to vary into, and made her fly in the identical seat again to India. There was no additional motion from the airline until the passenger wrote a letter to Tata Group chairman N Chandrasekaran. The one that dedicated this act on the plane walked free after touchdown, though the airline claims he has now been placed on a no-fly checklist for 30 days.

What do you make of this incident? Certain the Maharajah can be dissatisfied in himself. 

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