The Bench comprising President D.B. Binu and Members Ramachandran V and Sreevidhia T.N noticed that VISA utility was rejected because of the deficiency in service of MakeMyTrip.

“For the reason that visa was refused because of the deficiency in service of the alternative get together, the alternative events are liable to refund the whole loss suffered by the complainant. The complainants needed to endure big psychological agony, ache and different hardships because of the poor motion of the alternative events. Therefore the alternative events are liable to compensate the complainants for the deficiency in service.”

The complainant and spouse have been planning to avail a journey package deal organized by MakeMyTrip India Pvt. Ltd. to Athens, Greece. The identify of their journey package deal was ‘Better of Greece 2018 (with out air)’. The journey package deal of seven days and eight nights, costed rupees Rs.1,44,879 to be paid in two instalments. Reserving was achieved, each instalments have been additionally paid and VISA utility was additionally submitted. Nonetheless, VISA utility of the complainant and his spouse have been rejected given that the main points supplied for function and situations of supposed keep was unreliable. Their journey was cancelled and so they looked for refund of cash from Make My Journey.

MakeMyTrip India argued that the authorities of the corporate can’t be made personally liable. It was additionally argued that the Client Discussion board at Ernakulam lacks jurisdiction to entertain the compliant. It was additionally contended that MakeMyTrip India Pvt. Ltd. was solely a facilitator and so they can’t be made chargeable for rejection of VISA utility.

The Fee noticed that since reserving quantity was paid by means of a financial institution in Ernakulam by way of on-line switch, part of reason for motion arose inside its jurisdiction and the compliant was maintainable. It held that deficiency of service occurred from the aspect of MakeMyTrip India Pvt. Ltd. resulting from which VISA utility was rejected as the data provided was unreliable relating to their function and situations of the journey.

“ The tour of the complainants was cancelled because of the rejection of the visa of the complainants. As per Exbt.A6, the visa of the complainants is rejected because of the purpose that info relating to the justification for the aim and situations of the supposed keep was not dependable.”

The Fee thus ordered refund of total quantity to the complainant that was paid for the journey package deal and VISA processing costs. It additionally ordered compensation of Rs. 50,000 for deficiency of service and awarded Rs 5,000 as litigation price.